FORGE CUSTOMER POLICIES

Refund Policy

Last updated: September 16, 2026

FORGE sells digital products that are made available immediately after checkout. Please review the product description, included files, device requirements, and sample pages before purchasing.

Digital purchases are generally final

Because customers receive immediate access to downloadable files, completed digital-product purchases are generally non-refundable once the product has been delivered or download access has been provided. This policy helps protect digital products from being retained after a refund.

When we will help

Please contact us if:

• the delivered file is corrupted or materially different from its listing;
• the download link does not work and replacement access cannot resolve the problem;
• you were charged more than once for the same product in error; or
• the transaction was unauthorized.

When a file or access problem can be corrected, we will normally provide a replacement file, refreshed download access, or reasonable technical assistance first. Duplicate charges and verified unauthorized transactions will be reviewed with the payment processor.

Change-of-mind requests

We generally do not issue refunds because a customer changed their mind, did not use the files, expected a physical product, lacks compatible software, or purchased without reviewing the description. Nothing in this policy limits any refund or cancellation right that cannot legally be excluded in your jurisdiction.

How to request assistance

Email hello@forge-abetterlife.com within 14 days of the order and include:

• the email address used at checkout;
• the order number;
• the product name; and
• a brief description or screenshot of the problem.

Do not email full payment-card details. We aim to acknowledge support requests within three business days.

Refund processing

Approved refunds are returned through the original payment method by Lemon Squeezy or its payment provider. Bank or card-processing times are outside our control. If a refund is approved, your personal-use license for the refunded files ends and you must delete retained copies.

Chargebacks

Please contact us first so we can investigate delivery, duplicate-payment, or access problems. This does not limit your legal rights or your ability to report a genuinely unauthorized transaction.

Contact

Refund and download questions may be sent to hello@forge-abetterlife.com.